Refund policy
Contact Information: For any issues or questions, please email me at: kuahiwidesigns@gmail.com
Returns:
Eligibility: Returns are accepted within 10 days of delivery for unused eligible items (see non-returnable items below)
Return Shipping: Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition
Restocking Fee: Returned items incur a 10% restocking fee to cover shipping and materials
Non-Returnable Items: Custom orders, sale items, items bought with discount code, and used items are not eligible for return
Damaged Items: If you receive a damaged or incorrect item, please email me. I’ll resolve the issue at no extra charge to you!
Repairs: Handmade jewelry is delicate so please handle with care!Free Repairs: Repairs are free within the first 15 days of purchase, unless the buyer is responsible for the damage
After 15 Days: A repair fee will apply after 15 days, and buyers will be responsible for covering shipping costs both ways
Return/Repair Shipping Guidelines: Please use a padded mailer (not a letter envelope) when mailing jewelry. If jewelry is damaged due to improper packaging, the buyer is responsible for any loss in value in addition to the repair cost
Please email me to coordinate returns, repairs, or with any issues! Mahalo nui!