Refund policy


RETURNS
Returns are accepted within 10 days of delivery for eligible items.

  • Products must be unworn, unwashed, unused, and in original condition
  • Customers are responsible for return shipping fees
  • A flat $10 return fee per return will be deducted from your refund. This helps cover the original shipping cost incurred to send your order

Please email kuahiwidesigns@gmail.com within 10 days of delivery to coordinate a return before shipping anything back.

FINAL SALE ITEMS
Returns will NOT be accepted for:

  • ANY SALE ITEMS
  • Buy 1 Get 2 promotional bundles
  • Kala Mai Sale items
  • Used, worn, or washed items
  • Custom orders

REFUNDS

Once your return is received and inspected, approved refunds will be issued to your original payment method, minus the $10 return fee.

Please allow additional time for your bank or payment provider to process the refund.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please email kuahiwidesigns@gmail.com with your order number and photos of the issue.

JEWELRY REPAIRS

Handmade jewelry is delicate, so please handle your pieces with care.

Within 15 days of delivery: Complimentary repairs, unless damage was caused by the buyer.
After 15 days: Repair fees and applicable shipping costs apply.

Please email me to coordinate repairs before sending your jewelry.

These policies do not limit any rights provided by applicable consumer protection laws.

Mahalo nui for supporting Kuahiwi Designs!